I tried to send a parcel to India, Parcel Monkey issued a tracking number which they'd used previously and the contract courier they used returned the parcel to Parcel Monkey. Parcel Monkey then demanded £5 to return my parcel. When I pointed out that it was their mistake they tried to say the parcel contained banned items; which was rubbish - I have an email from their contact courier saying it was Parcel Monkey's fault. Eventually they offered a partial refund and would not reply to emails. This company is well named, they handle parcels and its run by monkeys. Avoid!