Completely unreliable and incompetent: On 20th May I paid 93£ for a collection scheduled for 25th May, for a shipment from the UK to Italy. They did not come to collect my parcel neither on 25th nor on 26th. I waited all day, both on 25th and on 26th. They new that I would go back to Italy on Sunday, 28th, so the parcel had to be collected on 25th May. So I asked to rebook the collection on 30th May, but they told me it was not possible anymore and the only solution was to cancel my order and send me the refund. It is 31st May and I am stil waiting for my refund. I sent two emails these last two days but they have not replied. Nobody keeps me updated. I am very frustrated for this terrible service and probably I will never receive my money back! I am living a nightmare because of this! Terrible experience...