I carefully checked multiple providers before choosing Parcel Monkey in conjunction with dpd to send my package to India. I used postal scales to weigh it and carefully measured the exact dimensions before rounding them up to the next centimetre. When booking, I was forced to agree to pay extra should my measurements be incorrect. I did this as I knew that my measurements were very correct. Although the package was delivered undamaged and on time, Parcel Monkey issued a surcharge claiming that the package was measured by a laser and found to be oversized after waiting days until after it was received (so that I could not get photographic evidence of the size and weight). My card has already been charged. The service since has been pathetic and I have now seen online that so many people have fallen for the trickery of this company. Unbelievably I have evidenced that that block people with genuine complaints on social media. This kind of trickery annoys me immensely. I would rather be told the correct price at the start even it was more. It is the last time that I will use Parcel Monkey and dpd and I have already probably told ten people the story and will tell many more.. Cheating customers is not the way to run a business and despite a short term gain, they will loose much more. Twitter and Facebook next.