Regrettably with a middle-man service like Parcel Monkey, what you save in pounds, you lose in accountability. We contracted them to return a surplus item to a retailer. Parcelmonkey's partner, DX failed to collect on the agreed day (my wife stayed home all day.) They arrived unannounced the following morning after we suggested that we'd need to reschedule via chat. Fortunately she had popped home for a couple of hours. DX then so thoroughly destroyed the packaging that the goods were damaged and rejected on delivery and we are faced with a loss of £129 for the goods, plus the £44 we paid for their service. Despite the goods being in the shipping packaging that they were received in, which was perfectly adequate for the trip to us, and despite the representative of DX taking a picture of the package on collection and having no issues with the way it was packaged, Parcelmonkey have declined to take responsibility for their partner's extremely careless treatment of the package. Bitterly disappointed.