Avoid this company at all cost. Spectacularly bad service. They're happy to take your money, however they have zero customer service. They do not even have a call centre yet as they put it. So impossible to speak with them. They have live chat facility which is a total waste of time, they basically tell you whats on their website, thats it. Snd emailing customer help results in nothing happening. In my case i paid for international shipping 4-5 days. Nothing happend the parcel is in the abyss and I'm losing money daily as a result. Avoid this company not a credible service, just a shambles of an attempt at being a middle man. I strongly advise avoid this joke service and go direct to an actual courier with a real service and phone lines.