Absolute Scam this company is! I don't know how one simple, low valued parcel can go so wrong! It was delayed 3 weeks, because they changed my paperwork from a private individual to their business name on an international shipment I have now been charged duty when I should not have been. You simply can not contact anyone in their customer service team, trust me I've tried repeatably. I now have an "additional charge", despite giving exact parcel measurements on their site, but their site isn't clever enough to work out volumetric weight, so I now have to pay? I would have never purchased this service as it would have been to expensive. This is a sneaky way of getting sales, they lie! Because they messed up the paperwork I have had to pay double for this parcel and they have caused unnecessary delays. Instead of 3-5 days it took over 3 weeks. Parcel Monkey has blamed everyone else, but themselves... Absolute Rubbish Service, back to Parcel2Go or WeDeliverThe World for me.