Used Parcel Monkey to send 12 boxes from UK to Germany. 2 of those got lost - supposedly were left a "safe place" but never appeared. I contacted PM about this and after much back and forth, including making me list all the items in the missing boxes as well as their value, I was told I couldn't make a claim anymore - as those had to be processed within 10 days of supposed arrival. It had taken me longer than that to convince PM that my things really hadn't arrived, and to hand over the individual tracking codes. Unbelievable that I am now at fault for their slow service! I'm now missing two boxes full of personal items, not to even mention the financial loss this has caused me, and have no way of getting anything back.