Shame you don't give the option to score them 0. I booked an express international service but they never turned up and didn't even think about Letting me know. When I tried to contact them about the time my parcels will be collected, some women answered by chat a very basic reply saying that i had to stay home from 8am-6pm (as if I had nothing else to do of my day). At 5:30 pm I decide to contact them again as I am starting to worry since I had a plane to take that evening (I booked their services to send my stuffs back home as I was leaving the country) again they were unable to provide me with an answer they knew nothing!!! And of course it was not their responsability but the courrier's one...I end up calling the courrier (parcel force) directly and they confirmed to me how useless parcelmonkey is, they show you interesting prices but no service at all. In the end parcel force sent me a driver to pick up my stuffs after I called them 3 times to explain the situation. I will NEVER use parcel monkey again, I'd rather pay directly the courrier company and pay a fee pounds more