Awful company, don’t use! I booked a collection for Monday to be delivered next day. I was repeated let down and made false promises to by UK Mail. I complained to parcel monkey but they provided no help. My parcel was eventually picked up on The Thursday and when I put forward an official complaint I was referred to these T&c’s:- 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. 2.7. You will be responsible to ensure that the correct Goods are available to be collected by the Carrier from the collection address on the scheduled collection date. You should ensure that you or a trusted representative are physically present at the time of collection. The company shall not be liable for late collections, including those from Post Offices, courier depots or store locations unless there is valid evidence of a period of 5 working days from the date of goods were scheduled to be collected or dropped off on. 3.8 The company disclaims all liability for and consequential loss arising from, or in connection with, the services supplied by the Company and it's agents. For the purpose of this Agreement, Consequential loss shall include, but not be limited to (i) Pure economic loss (ii) Loss of profits (iii) Losses incurred by any third party (iv) Loss of revenue (v) Loss of goodwill and reputation (vi) Loss of opportunity (vii) Loss of work. They wouldn’t even refund my money ! I will never use again and I urge you not to either. Please tell everyone you know so they don’t have to experience this !