Be very careful of this company who appear to be run by monkeys....no maybe monkeys would have a conscience....! Collected parcel on Monday....was due for delivery in 2-3 days to me in France....not here by Thursday morning and it has taken 2 days to get any help and they have denied collecting the parcel, only after I showed them a copy of the collection receipt did they start to listen. After 4 hours of constant calls, online chat and emails they have just confirmed that they have no idea where the parcel is and there is nothing they can do, tough......it was a low cost computer part. Not major but now I have to order another one and wait for that to be delivered to France which means I can't work for another goodness knows how many days costing me a fortune. Very poor customer service and despite knowing they have lost the parcel they have taken no responsibility and told me the case is closed.