Would give zero if I could
Awful, despite correctly filling out the contents of the parcel on their website they offered me a service which would not accept the contents (buried deep in DPDs terms and conditions). When the item was returned I was presented with either picking it up from their office or paying £5 delivery to get it back.
When I raised their failings with customer service via the website I was repeated told to pick from the options above. No acknowledgement of their awful service or that they had failed in anyway.
7 years ago
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