Probably the worse service I've ever used. They do not have the staff numbers to handle the workload. I booked a 4 day DPD Pickup Express to Australia which wasn't cheap. It was sent on the 7th December and today 27th December it still haven't been deceived. Two other members of my family sent parcel to the same location via ParcelForce which arrived as described. My Brother in Australia also sent a parcel back to the UK which arrived in three days. DPD will not communicate with me as I paid via ParcelMoneky.co.uk so I'm stuck waiting hours for someone to answer the chat session. Terrible, will not use again.