Awful service and very poor customer service..... Sent a parcel via parcelmonkey on the 3 December 2017 on an express delivery... it is now the 29th december and still no sign of the parcel.... when contacting parcelmonkey (no phone - so can only use message) i get s standard pre typed response. we have contact the courier in question and are awaiting a reply from them.... i have message parcelmonkey almost every other day but still only get the same response.... AVOID AT ALL COSTS.... They are also unwilling to send claim forms for the delivery..... they response is - we can only send claim form once the delivery has been made..... so what happens if the delivery is not made? to that i get the same response - we can only send claim form once the delivery has been made