I booked an international parcel & during the booking process I had to fill in the parcel contents & values for custom purposes. The email that I received, even though had "Customs Docs" in the title only contained the label & no custom documentation. I assumed that the courier would add this since I had completed all the relevant details during booking While in transit, the courier added a label incorrectly stating that the value of the goods was £28. As a result parcel got held up by customs for over a month, meaning Christmas presents didn't come in time, & incurred a penalty of £60 plus fees of about £25. I created a customer services ticket but the responses to my messages were unsatisfactory & irrelevant. I suspect that they use some automated software for dealing with enquiries as two of the customer service replies were duplicated word for word, twice, & weren't relevant to my question. I have created a 2nd ticket with the subject "FAO Manager", as direct by whoever deals with Parcel Monkey's FB messenger account. I received a poor response & nothing since. Parcel Monkey have obviously made a mistake & they don't want to accept responsibility. Their customer service is appalling.