DO NOT USE!! Lost my parcel in transit, it seems no one could find it for a week. When it was finally located delivery was severely delayed, even the courier company they use admitted this was down to Parcel Monkey's ineptitude. When the parcel turned up it was delivered not to a resident but just left outside the property and exposed to the elements, which in this instance was a torrential downpour. Parcel was soaked through, a majority of the items were damaged, electrical goods soaked through and no longer work. I took out insurance as I had high value items and wanted to ensure they were covered - despite the above, they would not even entertain the notion of a claim. Throughout the process they were difficult to contact, did not respond to messages - you have to contact them via their terrible messaging portal. Honestly I was absolutely devastated, my parcel was Christmas presents for my family which were all pretty much ruined. DO NOT USE!!