WORST EXPERIENCE EVER!!! I purchased the GOLD service which was supposed to guarantee a 2-3 day delivery. It took a week and when it was delivered the recipient was on vacation. I wrote to parcel monkey and informed them to retry to deliver after two weeks - they confirmed but instead the parcel was returned to me. I was also on vacation at that point and when i tried to collect the package at the post office the package was lost! I sent countless emails to parcel monkey for two weeks and the only thing that they did was to read the status on the tracking system of the courier “the parcel is returned to the sender”. I could do that myself! No phone number or any other way to contact them. So i contact the courier myself and after two weeks of daily phone calls and emails with the courier, i find out that the parcel was sent for disposal!!! And parcel monkey kept replying that the package was on its way back to me. I SHOULD SUE these useless monkeys instead of wasting time and money writing to them! NEVER USE PARCEL MONKEY!!!!!