DO NOT USE THEM! (DON'T THINK THEIR INSURANCE WILL PROTECT YOU!!!) Please don't ignore this (and all the other bad reviews) + The good reviews seem to be very suspicious. If you have any problem they won't help you! Even if you buy insurance! If you want to gamble your item then go ahead and use parcel monkey. Then cross all your fingers because there is a VERY HIGH chance you will never see the item (or its value in money) ever again. Then you will see how bad their customer service really is. The only thing they do is to apologise for damaging / losing your item.. if that is not enough for you ... pay a little more and send it via another company. They were cheaper than other companies so decided to go ahead with them and buy full insurance. I thought the insurance would avoid me having headaches if something wrong happened. It turns out their insurance is a cash generator fraud and completely useless (read the other bad reviews). The item I sent arrived damaged (which they admit they caused the damage). Despite me protecting the item with REALLY thick foam ... they said that because I didn't wrap the item with bubble wrap the item was not protected! I protected the item with 15cm (6 inches) foams ... but they ridiculously keep saying the item was not wrapped in bubble wrap. It is clearly a way to avoid having to pay for the damage. I think this company is not a honest company. I'm taking legal actions against them ... not so much for the money but for their horrible attitude towards customers. I saw the response on other bad reviews asking the person to open a support case with the subject FOA: Manager ... I'm sure that is just a clever way to try minimise the impact of the bad review. If the person writing the review was happy with the solution the "Manager" gave then he/she would remove the review. I'm sure the manager will only apologise again for damaging / losing your item. As I said, they are good apologising and terrible actually resolving the issue. I regret ignoring the bad reviews. Please don't make the same mistake!!! Funny how most of the 5 stars reviews come from "Customer" or people with only first names and all bad reviews comes from a person with a names and surnames ... also not all 5 stars ones show on other "trusted" review websites. Google "how to stop fake reviews" and see that most of the 5 star reviews on Parcel Monkey's website meets most of the characteristics of a fake review!