Another poor review for Parcel Monkey... After issues with a next day delivery parcel getting to its destination 5 days late, I contacted Parcel monkey via live chat (as they do not provide phone support) and spoke to their customer service team. I received automated responses that were extremely unhelpful but I was eventually put in contact with FAO manager 'Mike' to discuss a refund. He denied the late delivery of my parcel despite my emails from Parcel Monkey and DPD to prove it was indeed delivered late then followed by categorically refusing to refund me. Parcel Monkey is an absolute joke of a company. Greedy with no care for customer service. They belong in the past.