They did not collect my parcel as agreed and paid for in advance, nor did they monitor to see if it had happened. I contacted them and they said they would rebook it for the following Monday. I agreed under protest and they rescheduled, promising that they would book it immediately and monitor it carefully. However they failed to instruct the delivery company until late in the day so again it was not collected and they did not monitor. I asked for senior review but none has been forthcoming. A quick search online reveals many people with similar experiences. I am flying out of the UK tomorrow and now will not get my parcel in time. Parcel Monkey are now not responding to any contact. So they have taken my money, failed to fulfill their contract and now refusing to speak. This seems to be a common experience with many other members of the public duped by the promises of a good service on their website.