DID NOT DELIVER OUR PARCELS AND REFUSED TO HELP OR REFUND Awful experience. Charged nearly £30 to deliver Important parcels for a research project into Women's health and diabetes at an Oxford hospital. The parcels were not taken to the correct delivery address provided. The recipients telephone number provided in case of problems during delivery was not used. The parcels were simply returned to me. Parcel Monkey then claimed the named recipient had refused delivery. The recipient was eagerly waiting for the parcels and did not see or refuse the delivery. When I sought the help of Parcel Monkey they refused to help in any way, they refused to redeliver and they refused to refund my payment . As there is no Parcel Monkey Customer Service you can actually speak with or a telephone contact number I had to raise the issue by 'chat' who were unhelpful. They said they would 'refer it to management' and could provide no time frame for a response and they refused to answer any other questions. When 'The management' response arrived it was simply an email stating that the issue was not their responsibility. No help, no apology, nothing. "We do not have control of the delivery of the item as this is down to the responsibility of the courier. The service you paid for is complete and therefore we cannot provide you with a refund" Patently ridiculous. Wish I'd used a reputable company that actually provides the service I paid for. Had to make a charge back through my bank