Awful company, booked a collection, label was meant to be e-mailed within 30 minutes, it never arrived. After messaging them (because there's no phone number to call) they responded the next day and sent me the label, but address on label was incomplete and they'd booked the collection date wrong. I messaged them to cancel, was told no problem and i'll get a refund. Guess what? Guy turned up to collect the parcel the next day, i told him it was cancelled, he apologised & left. Checked my bank account and ParcelMonkey have taken £41.00 out and they've stopped replying to my messages. I have to wait 15 days to raise a dispute with my bank to hopefully get the money back. Seriously stay away from this company unless you have infinite time to deal with nonsense.