over charged us. Our parcel had correct size and we weighed it at 25kgs. They sent an email 2 weeks after saying 'the volumetric weight' was different and it was 34.99kgs so charged us more. No way was it that weight but it seems they can dib into your account and take more money without any proof whatsoever. We have photos of said parcel and photos when parcel arrived.Will never use them again.Nice way to earn extra money if you did that to a 1000 customers every week....................
6 years ago
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