Liars..liars..liars...I usually use my local cargo agents which always deliver, but on this occasion I needed to send a parcel urgently, so tried parcel monkey. They gave me an all inclusive price which was on par with my local company & delivery was faster, so thought ‘great’....paid up, got parcel ready, attached all labels and filled in all customs forms and off it went the next day, at this point I was really chuffed. 4 days later the parcel arrived in recipients country only to be refused delivery because they now wanted a further £160 for customs?? What?? I contacted parcel monkey and they responded with ‘ well we can’t help what the couriers & customs charge’ what a scam...I hate this company and request everyone to avoid these fraudsters & cheats! I ended up having to pay the amount as I didn’t want the recipient stressing out further as she’s almost due a baby and these items were a gift for her and her baby!!! AVOID...AVOID...AVOID!!