Poor service. I purchased a DPD Next Day service from them and DPD delivered to the wrong address! Parcel Monkey say not to contact the courier direct as they will sort. Unfortunately this is not the case and one week later I am still waiting for the parcel to be returned to me and trying to obtain a refund. Not good that when tracked on Parcel Monkey website it states "delivered"! I appreciate mistakes happen however Parcel Monkey do not seem to have the skills to rectify.
5 years ago
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