SUMMARY Worst courier ‘service’ I have ever used. Placed order with DPD via Parcel Monkey UK for delivery to Australia. Paid a premium for collection. Order placed on Monday afternoon. By the Friday still no collection after having stayed in for 3 days during the hottest days of the year. Cancelled order and they have promised refund in 3-5 days. Note that the DPD site is about 10 quid cheaper. Wasted about 4 hours and package delivery delayed by a week. INITIAL REVIEW I used Parcel Monkey who have a list of couriers, prices and options on their website. When you book thru PM you have to use them as the 'agent' and not go directly to DPD (the courier I selected). By the way – I have just visited the DPD site and they are about £10 cheaper. Paid a premium for next day collection. Stayed in all day - no pick up. Sent e-mail later that day - no response. Sent another e-mail 2 hours later - no response. Looked for a telephone number or chat line - there is nothing. I broke one of my golden rules (never use a website that does not have a contact phone number) so I deserve what I get I suppose. First time I have used PM UK and it will be my last. I was advised that they have a chat line. They do but it just directs you to the email form site and you can wait up to 3 hours for a response. UPATE 1 I have been a tad confused by the general emails they sent saying my package was being delivered. Must be a different one that I have waiting in my hall for pick-up. I eventually I did receive an updated specific email from PM saying it would be picked up the following day. Now in to third day of staying at home and still no sign of anything happening. Quite ironic I suppose - they charge about £9 extra if you are not in when they collect. I wonder if I can charge them a similar amount for not picking up as per the agreement that I made with them? It is now 66 hours since I placed my order as opposed to the 15 hours (max) they promised on their website. And wrt to the offer of help in their response below; dead simple - either pick the package up and deliver it or tell me you are incapable of doing what you promised (i.e. doing your job) and refund my fee. UPDATE 2 After staying in for 3 days and having received various promises of eventual pick-up, I finally gave-up and cancelled the order. They have promised (where have I heard that word before?) that they will refund my fee within 3 to 5 days. Received an apology but no explanation provided as to why they did not fulfil their contractual obligations. I now have to re-book with someone (probably DPD) and re-do all the labelling, Strongly recommend that anyone wanting a parcel delivered uses the individual courier sites rather than Parcel Monkey UK. I reckon I have wasted about 4 to 5 hours of messing about and the delivery has been delayed by about a week.