1. The parcel wasn't picked up when it was supposed to be (which i had taken a day off work for since pick up window is all day). 2. Was eventually picked up nearly a month ago now but apparently never arrived and tracking link isn't working. DPD (which parcel monkey use) have no record of parcel. 3. Was emailed to say further payment had been taken from my credit card since parcel weight and dimensions were wrong (they weren't- i had them checked at the post office). And the money was taken without my permission. 4. Received a strange email from an unknown company (not parcelmonkey or DPD) asking for the address in Chinese characters - which i was able to provide but was still weird. 5. Terrible customer service. Can only send messages on their website and very slow and unhelpful. No phone number to call. 6. Did i mention they have lost my parcel? I wasted about £90 trying to ship clothes to china with these guys, and now they have apparently they have lost the parcel so that's £250 of clothes down the drain too. DO NOT RELY ON THESE PEOPLE.