Horrible and terrible dismissive unapologetic and worst service from a company I have ever received, after paying a premium rate for my parcel to come from us to Spain it took over a week with still no idea where my parcel was, it was myself that had to contact parcel monkey to enquire, they just said it will come and we awaiting to hear from the courier...another few days past and the customer help desk chat were not helpful at all thy seems to have no idea where my parcel was just gave me a number to ring to check the courier isn’t that there duties?i paid for the service door to door why should I have to spend extra time and money (I don’t speak Spanish either) another two weeks pass after constant askin where or what to do, the courier tell me to contact parcel monkey again to stop it getting sent back as they apparently could not find my address!!!! Then parcel monkey only kept putting responsibility onto the courier. Not helping me at all It’s been over 3 weeks and now apparently my parcel has been sent back to the up only by me finding out my self parcel monkey didn’t even have the consideration to tell me.... Such a horrible disappointment I needed this parcel as I’m on a working holiday and it was important They haven’t even tried to rectify or offer me any formal apologies or even refund or even offer to resend it I have no idea where my parcel is it’s worth 200 pounds To this point I am extremely angry and it seems here’s no authority with the company to contact Absolutely disgusting service stay away from this company at all costs One star not even intended should be minus 4 stars at best