Do not use this company!! Worse experience I have ever received from a company. Not only did the courier collect a day late, they then took 6 days to deliver (even though the service was supposed to be next day). You cant talk to anyone at the company, you can only send a message through web chat. They do little to try and resolve the problem and they just apologise that the parcel hasn't been delivered. They refuse to give a refund even though they haven't stuck with the terms of their service (they try and make up lies to avoid paying you back the money). It's generally cheaper to book direct through a courier so I would suggest cutting out the middle man