On 29th September I paid nearly £30 to parcel monkey to return a handbag I purchased from China for a refund. I paid for insurance/tracking. The receipient did not want to refund me and refused to pick the bag up from her local depot in China. I have asked and asked many many times where my parcel is and when it will be returned. The tracking no longer works. one minute they tell me its on its way back (returned to sender) . the next they have no clue. they have had my property 2 months and its lie after lie. I am out of pocket for a very expensive bag and £30 postage. how is this not fraud? no tracking. no phone number to contact and no useful communication at all. AVOID AVOID AVOID