They should get zero stars! only interested in taking your money. Sent a parcel to China a regular customer 25 vinyl Lp's each LP weighs approx 225 total weight 5.5kg approx, after packing around 8kg, when ordering i normally book over weight to avoid any weight issues so i ordered 10kg with parcelforce at a cost of £41.99. Once packed i dropped off at post office and got the lady to weigh parcel and write on receipt she wrote 8.8kg parcel went got delivered 2 weeks later i recieve message from parcelmonkey saying they have been informed from parcelforce China the weight was 17.20kg and that they have charged my card £13.89 for the excess - this is the second time they have done which is why i started asking the lady atpost office to write down weight. I tried to message with them and uploaded receipt showing weight but they not interested, they wanted pics of the actual parcel showing all dimensions and weight who the fck does that? anyway they did not want to help, no trying to contact the people in China to see if error at that end, just took my money as this is the second time they have done this i will never use them again, i even contacted my bank who did not want to know either, seems the charge backs don't apply for normal people and that companies can just do what they like.