If I could I would give zero to parcelmonkey! Total scam. Stay away from the awful service they provide. Sent a parcel, paid for insurance and it arrived shattered even though there was a huge "FRAGILE" sign on it. They respond to emails once a week and never provide any helpful support. There is no phone number to call and I understand why now. They are just there to rob you off. Absolutely appalling customer service. They said I will not get any refund not even for the fake insurance they promise because the inner packaging to protect the item was not sufficient which is totally untrue! All excuses. So what to say....stay away!