The process including quote, collection and delivery was great, HOWEVER BE Careful! I was quoted £17 but later, after delivery was finalised they came back to me saying there was a discrepancy and I had to pay an additional £30,they had my card details and just took the amount! Because I didn't expect to be scammed I didn't take a photo of the parcel with a measuring tape and scale, they wouldn't accept the photo I had of the parcel with their labels attached as proof. They refused to give me a telephone number to call or email address of the complaints dept. (or anyone I could speak to) I had to log in and use their chat service each time, dealt with a different person each time, no one knew what they were talking about. Worst customer experience and I'm very very unhappy, please don't use this company, if you do, take photos of everything so that this doesn't happen to you.