I do NOT recommend using this service - my package was lost. Not worth risking your money. They have no customer service and operate via poorly structured chat. Almost every time a different person responds and they say that they will check with 'agent' that works with the currier. Not sure if this agent idea is even real, they didn't do much for me. Bunch of canned pleasantries in the answers, but no real resolution ever. When things go wrong they refer themselves as 'courier comparison only' service (I would have copied exact wording explanation I was given, but there is no way to track back the chats in their inbox), yet their google header tagline is 'Low Cost Courier and Delivery Services'. They advised me to check with FedEx when my pack was lost, but they did not like me filing the claim with FedEx directly, but wanted me to file with them and at that point they wanted to act like a currier - my thought is they wanted to get a max refund from FedEx and 'take'/keep that money from me and only pay me back the worth I originally claimed with them (my mistake for trusting them and not thinking it can get lost plus they might have some restrictions on worth ...). Just TERRIBLE experience overall. My pack was last scanned in Orlando FL so not sure if FedEx Orlando has high steal rate among their workers etc ... Regardless, ship directly with the currier and save yourself the hassle.