Mixed feelings about Parcelmonkey, customer service is a joke! It's a case of everything is fine till it goes wrong. Have used them several times, but twice they've messed up big time. They promise next-day collection and delivery services, but then couriers fail to arrive - so ends up being 'rebooked' and the delivery has ended up being three days late as result. Parcelmonkey don't have a telephone number and hide behind online messages, there isn't even a 'live chat' (which they say they have, but it isn't there now). When I reported the problems they just replied back with a big list of legal T&Cs saying they were not responsible. Doesn't seem like a great company policy to me to take no responsibility for what your business is supposed to deliver. I had to ask three times for them to escalate the issue, which they said they did, but then I never heard from them again - they just ignored all my follow-up messages and requests. If you want a reliable service with customer service AVOID PARCELMONKEY, do yourself a favour and use another service.