Engaged Parcel Monkey who despite knowing exactly what my parcel was to collect they assigned DX Group. I also took out insurance. Cutting a very long story short DX Group ended up losing my parcel (the entire collection process was a shambles). Warning: Parcel Monkey do not have contact number all communication is done via an online chat portal, so they are very slow to respond. In this situation they have taken no responsibility for their lack of ownership and I have now had to take this down a legal route. As they have advised (for complaints) I have sent them a letter 2 weeks ago so far no response... DO NOT USE DX OR PARCEL MONKEY TO COLLECT YOUR PARCELS.