DO NOT USE. No one came to collect my parcels on the planned date. I stayed home all day waiting. I asked for it to be reschedulded the next day and it was confirmed by the support team. The next day again, nothing happened. In the middle of the day, I sent a message to ask why I had absolutely no news of the collection and recieved an email saying that Parcel Monkey had actually no news from the collector and were waiting for them to confirm the collection date. Why on earth did they send me a message to confirm it had been reschedulded when they didn't even know if the collector could make it? Completely unreliable, no wonder there's no phone number to call. Such a waste of time and energy, such a stressful experience.