One big cluster f*** Dan You sent this 2 months ago Why is this still stuck in Chicago? Customer Service Customer Service sent this 2 months ago Courier Partner * Hi Dan this is left USA last night Kind regards, Customer Service Dan You sent this 2 months ago PMS81VPO "this is left USA last night", How long does it take the tracking to be updated? I'm still showing "At departure hub". PMSZD26G, PMS0CPIM, PMSRHPUV ... and these are still in London? Thanks, dan Dan You sent this 2 months ago We sent 2 packages (35 lbs each) USA to the Philippines 3 months ago. They just received there and the people had to pay to get one out of the Post Office and the other out of Customs. They would not deliver because they were too heavy.. I'm sure hoping these 4 shipments with Parcel Monkey do not have the same poblems. Thanks, dan Customer Service Customer Service sent this 2 months ago Courier Partner * Hi Dan everything for PH are on hold at UK , as PH has closed its borders for EMS service ,once we have opening , this will be connected to PH soon Kind regards, Customer Service Dan You sent this 1 month ago I'm having trouble understanding this. Why are you still giving quotes to ship to the Philippines? Shouldn't you caution customers that the border is closed and cannot be delivered until this changes? Customer Service Customer Service sent this 1 month ago Courier Partner * Hi Dan this is temporarily , so we are expecting this to open anytime now Kind regards, Customer Service Dan You sent this 1 month ago I called Fed X in Rockford, IL and was told there are no holds on International shipments to the Philippines. I feel I am getting conflicting information. I have another laptop to ship to the Philippines and will wait till the 4 shipments move from London. Thanks, dan. Customer Service Customer Service sent this 1 month ago Courier Partner * Hi Dan sorry but fed ex ship only domestically till our warehouse, from there international EMS take over and deliver it to detestation this is an EMS service and this is currently on hold at UK Kind regards, Customer Service Dan You sent this 1 month ago Thank you for the clarification. Another question. Does EMS deliver to the home address destination? My reason for asking is I sent 2 packages to the Philippines earlier this year by USPS. The recipients of the packages had to pick them up, they were not notified that they were in, and then had to pay a fee to get them released. Thanks, dan Customer Service Customer Service sent this 1 month ago Courier Partner * Hi Dan yes they do , but if they couldn't find the address , or they have trouble contacting the receiver, they keep it ans ask the receiver to pick it Kind regards, Customer Service Dan You sent this 1 month ago PMSRHPUV Sent 6/11 still In London since 6/24 PMS81VPO Sent 6/19 still in London since 7/6 PMSZD26G Sent 6/12 still in London since 6/24 PMS0CPIM sent 6/18 still in London since 6/26 These are still in London? When are they going to move to the Philippines? Thanks, dan Customer Service Customer Service sent this 1 month ago Courier Partner * Hi Dan as destination country PH has closed the border for EMS service temporarily, everything for PH are on hold at UK , once they opens it , we will connect this to PH soon Kind regards, Customer Service Dan Woodliff You sent this 1 month ago So EMS cannot go there but UPS and Fed Ex can? Customer Service Customer Service sent this 1 month ago Courier Partner * Hi Dan yes , fed ex and Ups have theri own flights, but EMS goes in passenger flights , so it is restricted Kind regards, Customer Service Dan You sent this 1 month ago I have another laptop to ship to the Philippines. The laptop in this pacage has been stuck in London for about a month. It it realistic to use your service again? Customer Service Customer Service sent this 1 month ago Courier Partner * Hi Dan we have the confirmation that , all the items for PH are moving this week from UK Kind regards, Customer Service Dan You sent this 4 weeks ago Did all 4 shipments move or are they still stuck in London? Customer Service Customer Service sent this 3 weeks ago Courier Partner * Hi Dan yes all of them are on hols at PH , will be moved very soon Kind regards, Customer Service Dan You sent this 3 weeks ago Can I ship a new package to the Philippines and expect it to arrive in less than 60 60 days? Customer Service Customer Service sent this 3 weeks ago Courier Partner * Hi Dan we will check with the carrier on this, and confirm you shortly Kind regards, Customer Service Dan Woodliff You sent this 3 weeks ago Thank you, My other 4 packages are still showing being in London? "yes all of them are on hols at PH , will be moved very soon" Customer Service Customer Service sent this 3 weeks ago Courier Partner * Hi Dan yes Kind regards, Customer Service Dan Woodliff You sent this 3 weeks ago Yes??? What does yes mean? Are the 4 packges in London or are they in the Philippines? Customer Service Customer Service sent this 3 weeks ago Courier Partner * Hi Dan as per carrier, this is going to move soon for PH . Kind regards, Customer Service Dan Woodliff You sent this 3 weeks ago What is soon? They have been in your possession since June 11th, 12th, 16th, and the 19th. Customer Service Customer Service sent this 3 weeks ago Courier Partner * Hi Dan we are waiting for the connection confirmation from the airlines Kind regards, Customer Service Dan You sent this 2 weeks ago 8/20/20 PMSRHPUV Dropped off Jun 11, 2020, 1:01 PM In London Jun 24, 2020, 2:00 PM PMSZD26G Dropped off Jun 12, 2020, 7:13 AM Arrived London Jun 24, 2020, 2:00 PM PMS81VPO Dropped off Jun 19, 2020, 9:04 AM Arrived London Jul 2, 2020, 2:00 PM Then it arrived in London again Jul 6, 2020, 2:00 PM Then it left London Aug 12, 2020, 3:30 PM Then it arrived in London Aug 18, 2020, 12:25 PMS0CPIM Dropped off Jun 18, 2020, 3:28 PM Arrived London Jun 24, 2020, 2:00 PM Left London Aug 14, 2020, 3:25 PM I don't understand why only 1 package left London? Why did a package leave London Aug 12 and return to London Aug 18? All these packages were mostly school supply's. School starts Aug. 24. I had to repurchase school supply's and a laptop in the Philippines. If these cannot move out of London, please return them to me and reimburse me for the funds you charged me to ship USA to the Philippines. Customer Service Customer Service sent this 2 weeks ago Courier Partner * Hi Dan Currently we are checking with carrier again for get information. Will inform you on the connection. Kind regards, Customer Service Dan Woodliff You sent this 2 weeks ago Find a different one. Customer Service Customer Service sent this 2 weeks ago Courier Partner * Hi Dan It is arrived again UK facility center back on 18th Aug, so we get to know the status from carrier. Kind regards, Customer Service Dan You sent this 2 weeks ago Get them moved and delivered shortly or return them to me and reimburse Dan You sent this 2 weeks ago If these 4 shipments are not out of London and on there wat to the Philippines by 08/29/2020, return them to me and reimburse the charged fees. Customer Service Customer Service sent this 2 weeks ago Courier Partner * Hi Dan Still waiting to get information, will let you know. Kind regards, Customer Service Dan Woodliff You sent this 2 weeks ago I don't need information If these 4 shipments are not out of London and on there way to the Philippines by 08/29/2020, return them to me and reimburse the charged fees. . Customer Service Customer Service sent this 2 weeks ago Courier Partner * Hi Dan We give clear information once received from Carrier. Keep you posted. Kind regards, Customer Service Dan Woodliff You sent this 1 week ago As I said, move them by 8/29 or return to me and refund me the shipping costs. Customer Service Customer Service sent this 1 week ago Courier Partner * Hi Dan Noted and we will get back you on this. Kind regards, Customer Service Dan You sent this 1 week ago Ship it by the 29th or return and refund Customer Service Customer Service sent this 1 week ago Courier Partner * Hi Dan The parcel items are currently in transit and have yet to arrive in the destination country. Please wait for sometime. Kind regards, Customer Service Dan You sent this 1 week ago All 4 shipments tracking updates show that they have been in London over 30 days Customer Service Customer Service sent this 1 week ago Courier Partner * Hi Dan Woodliff, once it clears the customs in PH , you can see more scan soon Kind regards, Customer Service Dan You sent this 1 week ago These 4 did mot not get scanned when they leave London? Are you telling me they have left London? Customer Service Customer Service sent this 1 week ago Courier Partner * Hi Dan Still the customs not yet released. Please wait for sometime. Kind regards, Customer Service Dan Woodliff You sent this 1 week ago Which Country's Customs? Customer Service Customer Service sent this 1 week ago Courier Partner * Hi Dan Yes destination country customs, will inform you once it is released. Kind regards, Customer Service Dan Woodliff You sent this 1 week ago Are you telling me all 4 shipments were not scanned when they supposedly left London? Customer Service Customer Service sent this 1 week ago Courier Partner * Hi Dan We are checking with carrier to get detailed information. Will inform you. Kind regards, Customer Service Dan Woodliff You sent this 1 week ago If you do not have scans, they are still in London or lost. There is no way they could have left London if they were even there. Something is not passing the smell test here. Customer Service Customer Service sent this 1 week ago Courier Partner * Hi Dan Please give some time to get the information from carrier. Kind regards, Customer Service Dan Woodliff You sent this 6 days ago Does the "Carrier" have a phone or email? Customer Service Customer Service sent this 6 days ago Courier Partner Hi Dan No , all the inquiries goes through us only Kind regards, Customer Service Dan You sent this 6 days ago "Please give some time to get the information from carrier." How much time will you need? Customer Service Customer Service sent this 5 days ago Courier Partner * Hi Dan Woodliff, Apologies for the inconvenience caused, as per recent status, PMSXCH3O (EH015439840JE) / PMSRHPUV (EH015452599JE) - this bag was quarantined as it contained prohibited items. I will need to make some further enquirers on this bag and get back to you as soon as they can. PMS81VPO (CA000000513JE) - This bag was uplifted on 19AUG, we are currently awaiting confirmation of arrival at destination from the Carrier. PMS0CPIM (EH015453149JE) - Awaiting to get status on this. Kind regards, Customer Service Dan You sent this 5 days ago PMSXCH3O (EH015439840JE) / PMSRHPUV (EH015452599JE) - this bag was quarantined as it contained prohibited items. I will need to make some further enquirers on this bag and get back to you as soon as they can. One of these tracking numbers are not mine (PMSXCH3O) PMS81VPO, PMSZD26G, PMS0CPIM, PMSRHPUV are my Parcel Monkey shipment tracking numbers. And this shipment # PMSZD26G ???? This is getting real crazy and quickly approaching 90 days in your possession. Customer Service Customer Service sent this 5 days ago Courier Partner * Hi Dan We will resolve this issue soon. Kind regards, Customer Service Dan You sent this 4 days ago What is Parcel Monkey's definition of "soon"? Customer Service Customer Service sent this 4 days ago Courier Partner * Hi Dan Every day we are chasing them to get the details. Once we get the details from our delivery partner, keep you posted. Kind regards, Customer Service Dan You sent this 3 days ago So your telling me Parcel Monkey has no idea where they are at. Customer Service Customer Service sent this 3 days ago Courier Partner * Hi Dan all the items for PH were on hold , so we are checking , if they reached destination or not , Kind regards, Customer Service Dan You sent this 2 days ago So, as I said, Parcel Monkey does not know where they are at. Dan You sent this 1 day ago Great job Parcel Monkey. Parcel Monkey never told me they were lost. I will start the claim process and I'm hoping it goes smoother than the past 90 days. Dan Woodliff You sent this 21 hours ago There is no "Report a Problem" to click on. Ii there is and I missed it, send a photo of it. dan