As you can see in photos the huge difference in what I ordered to what was delivered. To say I am very disappointed is an understatement. I did read that if flowers were not available substitutes would be made. What was delivered certainly did not compare to what was ordered. Looked like it was missing flowers and some greenery. Very disappointed for my cousin who was receiving these after losing her father. I wrote a complaint to Easyflowers asking replacement of what I ordered or refund. After two phone calls and offered some cash and a $40 voucher. I told her I would never buy from them again so I do not want a voucher. I said I would accept $60 cash and they agreed. I have since read 100% satisfaction garanteed. This is totally not true. I only wished I read reviews on this company before ordering. You would think that with all these 1 star reviews they would up their game.