It is impossible for me to talk about my undelivered parcel sent from UK to France on 2 December. The initial tracking trace acknowledged arrival at LHR hub (London Heathrow Airport ?) for delivery NL (Netherlands?) Tracking was changed, presumably for onward section but never worked. It never turned up at France address despite reporting delivery on 23 December eventually. The to my astonishment was delivered back to my (original sender) address on 17 January with no explanation. All attempts to call on customer enquiries 03308085456 do not lead to an enquiry being established because the line is set up deliberately to avoid them having to be confronted and account for their inadequacies and lies. This is disgraceful outfit taking money with no accountability. Will never use again. TJR , Chorley,Lancashire