“I purchased home insurance online. When the documents came through I realised I only bought buildings & omitted contents( my fault) & hubby's employment was wrong(not my fault) .i called that morning & spoke to MR1 she was quick ,polite & helpful & put everything into place by the end of the call. I await my new documents . Cannot fault
*****.”
“Very helpful staff, the only area I could recommend is maybe have a dedicated number to press when you call for renewals as it wasn't an option so I went through to the current customer option but this wasn't the right one, on the plus side staff were super helpful and passed me straight over to the correct people where username KB6 sorted my renewal efficiently.”
“I rang the contact number as I had an issue trying to take out the policy online, and the system would not record my Bank details for the Direct Debit.
When I rang Emma was very helpful and obviously had to go through all the regulatory comments that they have to these days.
It was useful as she brought up a couple of areas that I had not considered and setting up the policy was very easy.”
“I am very pleased with the customer service provided by 'KB6', she was very helpful and explained everything and clarified points I may not have understood before. I had trouble accessing my documents so I contacted KB6 and she very kindly assisted me so I had all my documentation. Couldn't be happier. Thanks.”
“Jut shad a good and quick service over the phone.
I am told that I would get renewable notice 21 before the renewable date, but I do not think I received one; unless it has gone to my junk mailbox.”
“Laura ( LH5) was really helpful and made the process of renewing my insurance. She was professional at all times. It was great to speak to someone in a call centre who spoke so clearly”
“Was given a courtesy call and some issues were brought to my attention. When these were rectified the representative saved me even more money. Totally delighted with the service.”
“The policy documents were sent via email within a few hours. Although there were a couple of errors on the proposal form, the operator was able to quickly sort these out.”
