“The advisor I spoke to, Andrew North was very helpful and friendly and explained what I needed to know in detail. I didn't find anything difficult to understand so many thanks Andrew. On a negative point I was not impressed with having to queue to be answered as this incurs additional cost and neither was I impressed with the £15 plus admin charge simply to change my registration number. What I do know is that a email containing my change of reg details does not cost £15 and things like this could influence my decision on whether or not I stay with your company at renewal.”
“Very easy to establish and set up the insurance cover required. LC1 who I spoke to on the telephone was extremely helful and provided clear and concise information.”
“Very impressed by customer service, particular the speed at answering the phone on ringing and not waiting in a que or pressing button on button on telephone keypad. Documents sent through very quickly. Explanation of cover vey clear by provider and any questions quickly answered. Would recommend One Call.”
“I had to call you to let you know that I was going abroad to Beligum and to give you the dates and I would leave and return into the UK. I was dealt with by a young man called Steven ( SH4 ) he gave you all the information I needed and also sent me the Cover Note I required. Thankyou”
“Leyla (LB6) was so very helpful and explained everything very clearly. A really nice representative who treated me as a PERSON. Well done and many thanks”
“Steven (sh4) was extremely helpful and knowledgeable and extremely professional a credit to the company I will certainly be renewing with one call that's to excellent customer service which is so welcome these days thank you Dave Mills”
“I found the whole process easy and more efficient with very quick responses to my initial enquiry on line. It couldn't have been easier. The provider was CR1”
“i received a call from one call insurance,out of the blue,as ive had car insurance through them before,a couple of years ago.they offered me a quote,which was better than my present renewal quote,i decided to take this quote because of the excess was a lot lower and the whole quote was better,in the long run.the service i received was spot on,i was told everything i needed to know.”
