“Very good service this morning when renewing my house insurance. LH5 was very polite and explained everything in easy language. Very clear in asking questions and explaining everything. Great service.”
“I found the service very good and KB6 dealt with my questions with the utmost professionalism and friendliness. This was my first time using ONECALL but it felt like I was a long standing customer with the helpfulness on the phone. The quote saved me hundreds of pounds over my existing policy provider and I would thoroughly recommend to anyone. Many thanks”
“insurance renewal beat other providers by offering better protection at more than 10% less. Adam (AJ5), the advisor I spoke to on the phone was excellent!”
“I tried to use the supplied link and password combination to access the document vault, but I was unable to do so on each of the repeated attempts.
However one phone call and I was immediately sent my documents. Many thanks to AE2 for her prompt assistance.”
“Very grateful to AJ5 for being so so helpful and polite whilst going through the insurance in details.
I am very please with the amount of cover and had no hesitation in taking up the insurance policy for Building and contents. I can and will recommend One Call & AXA Insurance to anyone. Thank you Adam Jackson.”
“The difficult bit was waiting for the call to be answered. One I went through the different options I was left waiting with no up dates. The first time after waiting some 15 minutes before hanging up similar the send time on the same evening. I did get through quite quickly the following night. I suggest you provide some information service of where the caller is in the queue or a recorded message that the call is important to the company and the call will be answered ASAP! Having said the above once I got through the service I received from AJ5 was first class.”
“The advisor I spoke to, Andrew North was very helpful and friendly and explained what I needed to know in detail. I didn't find anything difficult to understand so many thanks Andrew. On a negative point I was not impressed with having to queue to be answered as this incurs additional cost and neither was I impressed with the £15 plus admin charge simply to change my registration number. What I do know is that a email containing my change of reg details does not cost £15 and things like this could influence my decision on whether or not I stay with your company at renewal.”
“Very easy to establish and set up the insurance cover required. LC1 who I spoke to on the telephone was extremely helful and provided clear and concise information.”
