“Very good customer service from Charlotte - CE6 she was really helpful and patient with me she answered all my questions and explained anything I was unsure of. Nothing I asked of her seemed to much trouble. It was pleasure actually speaking to someone who was really pleasant and caring. Thank you Charlotte. :)”
“I had a telephone conversation with your oprative RD7 who was pleasant and helpful. He guided me through each stage
and explained every thing clearly.He answered all my questions to my satisfaction.”
“Renewed my car insurance this morning. Needed to change some details since last year. Simple process dealt with in an efficient and pleasant manner by KW9 (Katherine). Documents were waiting for me on e-mail when I got home from work.”
“Just renewed by home and contents insurance and was greeted by a very helpful and cheery customer service agent.He was very informative and explained each step of the renewal process.Nothing was too much trouble for him and he did his best to accommodate my requests. Thank you Adam. A clear and well explained process.”
“A very easy experience and saved nearly £200 on my renewal quote with another company. Nicole ref NC4 was very easy to deal with, pleasant and helpful. I hope my renewal next year is as simple. Will recommend to any of my friends and colleagues who need to renew their insurance.”
“Again, One Call were very efficient in dealing with my requirements followed by an immediate issue of updated documents by email. On this occasion the One Call representative's ID was MB9.”
“I was very pleased with the service I received from aj1 he was very helpfull and explained everything clearly. Will ask for aji if I need to get in touch at any time.”
“LM8 was very patient at explaining everything i asked..obtaining car insurance is never a nice thing to do but she made the process far less pain than alot of other insurance companies..and gave me a good deal!!”
