“I renewed my car insurance and found the lady easy to talk to and easy to understand ,very helpful and took time to make sure that I understood all that I was being told .”
“This morning, when I spoke with one of your telephone agents, Luke, I was upset as I had not been able to download my documentation. Luke, however, calmed me down and talked me through the process with a lovely, warm air of authority. I would like to vote for him to be your Employee of the Month, as well as propose a £20,000 pay rise for him, with an extra 6 weeks holiday awarded. Toni's curent quota. A big THANK YOU ago Luke!”
“The people dealing with my queries were patient and helpful. I got everything that I needed out of the call.
The slight downside is that when passed to a different department, you then go to the back of the queue for calls!”
“The process was straightforward and a full explanation of the policy was provided by Kimberley Brooker (KB6) who very efficiently dealt with the renewal of my existing policy.”
“I spoke to Kim ( KB6 ), who was very helpful and thorough helping me to gain a very good price on my home insurance policy overall I was very pleased with the service provided and happy to stay with one call.”
“Very quick and helpful service from Katherine (KW9). I hardly had to wait any time on hold and my query was resolved to my satisfaction. Would recommend.”
“I was phoning to discuss a few queries on the policy - Laura was very helpfull, efficient and seemed to know her product very well
Would recommend One Call.”
“As with all insurers you don't know how good they are until you have to make a claim !!!
I have been lucky enough not to be in that position so far.
The other hurdle will be at renewal time and the cost of next years premium.”
