“Very grateful to AJ5 for being so so helpful and polite whilst going through the insurance in details.
I am very please with the amount of cover and had no hesitation in taking up the insurance policy for Building and contents. I can and will recommend One Call & AXA Insurance to anyone. Thank you Adam Jackson.”
“The difficult bit was waiting for the call to be answered. One I went through the different options I was left waiting with no up dates. The first time after waiting some 15 minutes before hanging up similar the send time on the same evening. I did get through quite quickly the following night. I suggest you provide some information service of where the caller is in the queue or a recorded message that the call is important to the company and the call will be answered ASAP! Having said the above once I got through the service I received from AJ5 was first class.”
“No real problems just a big increase which change of vehicle also when we had a breakdown had to pay an excess for it to be recovered which never had to do with any other insurance breakdown”
“The advisor I spoke to, Andrew North was very helpful and friendly and explained what I needed to know in detail. I didn't find anything difficult to understand so many thanks Andrew. On a negative point I was not impressed with having to queue to be answered as this incurs additional cost and neither was I impressed with the £15 plus admin charge simply to change my registration number. What I do know is that a email containing my change of reg details does not cost £15 and things like this could influence my decision on whether or not I stay with your company at renewal.”
“Very easy to establish and set up the insurance cover required. LC1 who I spoke to on the telephone was extremely helful and provided clear and concise information.”
“I called to amend where the car would be kept overnight and to confirm the breakdown cover had been upgraded. The gentleman Andrew North was very helpful with a friendly manner.”
“Very impressed by customer service, particular the speed at answering the phone on ringing and not waiting in a que or pressing button on button on telephone keypad. Documents sent through very quickly. Explanation of cover vey clear by provider and any questions quickly answered. Would recommend One Call.”
“I had to call you to let you know that I was going abroad to Beligum and to give you the dates and I would leave and return into the UK. I was dealt with by a young man called Steven ( SH4 ) he gave you all the information I needed and also sent me the Cover Note I required. Thankyou”
“Company providing financial management of monthly payments had set up the direct debit to come out almost 2 weeks before the policy came online and were unhelpful when I emailed them to amend this. Contacted insurance company and discussed this. Was given assurances that this would be amended - i wait......”
“Leyla (LB6) was so very helpful and explained everything very clearly. A really nice representative who treated me as a PERSON. Well done and many thanks”
