“Purchasing the policy was very straight forward.
I was charged 2 separate items on my card rather than one total.
Both the online chat & phone lines took for ever to answer (both in excess of 10 minutes) to ask a simple question about my policy.”
“The person I spoke to "AG3" was very clear and made it easy for me to understand. The entire process of taking out the policy was made easy and quick with very clear details of what I was buting. A very happy satisfactory customer. Would recommend highly.”
“Just had a quick query
Which was dealt with quickly and easy
Thanks LC1 who has advised me that I will recieve a discount on renewal for taking time to right this review”
“On home insurance renewal documents, could you please include details of any claims and total claimed. The customer service representative Emma Martin was very polite and gave me all the information I needed.”
“Ashleigh green (AG3) answered the phone almost instantly, assisting me in the renewal of an existing policy with yourselves. Partly down to excellent customer service previously.
Ashleigh was very efficient in answering a few queries and additions I had to the policy. Very thorough and polite throughout.
Many other companies could learn a thing or two from her. Thanks again”
“Ashleigh answered the phone almost instantly, assisting me in the renewal of an existing policy with yourselves. Partly down to excellent customer service previously.
Ashleigh was very efficient in answering a few queries and additions I had to the policy. Very thorough and polite throughout.
Many other companies could learn a thing or two from her. Thanks again”
“Quick and straightforward to renew over the phone. Discount received for phoning to renew before automatic renewal date. Polite call handler AJ5 quickly & efficiently processed renewal.”
