“when phoning was very helpful I as I dialled wrong numbers and they either gave me the right number or re directed me to the right person. once I was on the phone to Stephen (SH4) he was very helpful and cheerful guy who is exactly who you would look for in a customer service provider.”
“I phoned in as I have just purchased another car and I spoke with Andrew North, 'One Call' Advisor, and first impressions, he was extremely polite, made me feel like a valued customer and I appreciated the advice he gave me.
In the call, he presented me with a quote, (from the under writers-no fault of his own) slightly higher than the competition but as I have had great customer service from yourselves in the past, including the professionalism I received from Andrew today, I decided to stay with One Call.
Andrew is a credit to your company and I would not hesitate to return.
Kindest Regards.”
“I received so many emails, documents.... it is the first time i am looking for to insure my belongings in London. operators speak to the customer as if we were experts in insurance...
I will cancel the pre-agreement today as I don't understand it at all.
regards
Iman Sibaiova”
“Laura (LB6) was very friendly and answered all my questions and gave me all the information I needed. She called me back when she said she would and was very helpful throughout the whole process. Also Laura saved me £60 on my car insurance!”
“Layla Beaumont was very friendly and answered all my questions and made sure I had all the information I needed. She called me back when she said she would and was very helpful throughout the whole process and she saved me £60 on my car insurance!”
