“I spoke to Maxine BrownMB9 as i had concerns about the renewal of my household insurance,however she talked me through my worries and put my mind to rest . Thank you”
“laura was very good in getting me to renew my policy, I would like to add due to your phone answering service you nearly lost my business as I was held on for some considerable time awaiting to talk to an agent.. and nearly put phone down to go with another provider.. but laura saved you a client.
steve walker”
“LC1
As I took this policy out before I moved in to my new house, my correspondence address was different, having not changed this I did not receive a renewal quote and was only noted of automatic renewal and payment of my policy.
I contacted to change my correspondence address to my current and the property insured address, I had to do this twice as the town I like in Cupar was misspelt Cooper
I would recommended that if the correspondence address differs from the insured address (very common when moving house as insurance needs to be in place prior to moving in) that a reminder is sent out after 3 / 6 months go remind people to change address if required do that they get the best chance of receiving their renewal quote.”
“I had a very pleasent call from your adviser SC3 who advised me on how i could save a bit more money after renewing my ongoing insurance with yourselves as i had not noticed it when i renewed my insurance.
Thank you he explained it clearly and i am very happy overall with the level of service throughout.”
