“Scott, my customer service provider was friendly, knowledgeable and competent in his job. Explained all elements of my insurance, direct debit etc. Quickly forwarded to me my new legal confirmation.”
“Needed to call customer service with reference to a renewal letter, MB9 answered the phone almost immediately, grasped the content of my enquiry straight away, confirmed her response with the underwriter while I waited and resolved the issues in a quick and effective manner, not the often encountered hours waiting to get through and then being passed from pillar to post I have experienced with other insurance providers.
Very satisfied with the service on this occasion.”
“I had reason to check some details on a recent House Insurance purchase that I found rather misleading. When I spoke to AE2 the service I received was excellent and any doubts I may have had insuring with you were completely removed.”
“The Company has been helpful and sympathetic, the claim is still ongoing so can't comment any further.On this occasion Agent AG3 dealt with me,she was extremely helpful and polite and explained everything clearly.”
“I found AJ5 helpful, pleasant polite,well mannered, knowledgeable and informative. he made it very easy for me to re-insure our home. Thanks for all your help.”
“I received a call from SW1 who was very helpful and explained all my options. I did not immediately buy the insurance but rang back and bought the policy. The policy document was sent to my inbox promptly. Thank you for your good service.”
