“spoke to a Maxine ref = MB9 about my insurance documents and she was most helpful in getting me sorted by immediately sending my documents direct by emails to me. Maxine was most clear in speaking and described to me every thing I wanted very great full for her services MR A MEEK.”
“Superb service and very helpful and patient on the telephone being able to clarify all the points I was unsure about.Extremely competitive and highly recommend.”
“Pretty straightforward. Everything's clear from the insurance side. A bit of unhappiness from the finance company cause they will charge you once you decide to leave. Good customer service. SC3 from customer services was really helpful. Overall is pretty good experience. Thanks.”
“I phoned with a query on my home insurance as to what my excess was and what was covered, I got friendly helpful service and my documents emailed to me straight away.The member of staff was polite and cheerful. MB9”
“EM1 was very helpful to me when i asked her to cancel my insurance she asked me why and i told her i got the same deal for a better price, so she had a look to see if she could get close to the price i told her i had got with another company, she nearly matched it so i agreed to stop with you.”
“Claimed for a Dell laptop that was still in warranty but Dell would not repair under warranty because the case had a small dent. Laptop was collected by Value Direct and they could not get parts so settled by providing a ceque for the v
alue of laptop minus excess. All professionally dealt with. Very impressed - didn't even need to complete a claims form.”
“Getting through to the right department was fairly quick,but there was a long queue to get hold of Customer Services.
My agent,and enquiry, was dealt with efficiently.”
“Excellent service from start to finish, staff are polite, friendly , courteous and professional. The insurance quote was very good which includes , breakdown , no claims and legal protection. Documents sent out immediately by secure email, would definitely recommend. I had to make a claim as my car was written off and was very happy with my Cheque from One Call Insurance.”
“When buying the policy the representative was extremely helpful, clear and concise. She provided me with all the information I needed to make sure the cover was appropriate for me.”
“Was not impressed to find that the "One Call" number at the top of the website was not the correct number for House Insurance, after being on hold for five minutes on that number. I couldn't find anywhere on my policy screen to tell me different.
However, The staff were very polite and apologetic about the situation and my query was resolved very quickly, once I'd been advised of the correct number.”
