“MU renewal home policy came through in enough time to assess my policy details and check new premium.
Whilst satisfied with the current policy I needed to discuss further details for the next years premium.
I spoke to SW1 and was very clear of my requirements and he put the wheels in motion for me to continue with One Call.
However, I needed to speak to customer service to rectify my Pin Number which was issued via email, but it would not allow this number when checking on website to continue. I had trouble in getting through on the telephone when being passed to 4 different people to correct this problem, then I finally got through to SW1 and he sorted it out within minutes and very pleased after that.”
“Layla Beaumont from the Outbound team at One Call Insurance (LB6) was very helpful and explained all the features of the policy and what it includes e.g. breakdown, legal cover etc. The price was also very competitive as they offered me a cashback deal. Very polite and helpfull, would def. recommend.
Thanks
Kyriacos”
“Very impressed with the process of taking out my buildings & contents insurance insurance policy. Call was answered quickly and efficiently handled. A competitive price too.”
“Very impressed with the process of taking out my buildings & contents insurance insurance policy. Call was answered quickly and efficiently handled. A competitive price too.”
“I found my call with Emma was very helpful and informative. I usually dread making calls for insurance as they tend to go on for ages and talk about stuff I don't need to know, Emma is a mint sales person and was happy to chat and have a bit of a laugh which is what I like. 10 out of 10, I will be asking for her personally if I need to phone again!”
