“Customer service very helpful and explained policy to myself word for word and they also answered all my questions very helpful. Few occasions I rang them.”
“Re: Username AE2
Renewed my policy last February but needed to contact One Direct to review the price quoted. The rep dealing with me was helpful and understood my position.
Renewal documentation was not post/ emailed so my recent phone call was to request this paper work.
The rep, again, was very helpful and forwarded all the necessary documents via email. I'm having difficulty opening one of the attachments but will try a different computer later.”
“RT6 was helpful and friendly. She answered the phone a minute before the line was due to close at 8pm and did not rush to get a quick finish. She also called back promptly the next morning with answers to all my questions. Excellent service. Thank you!”
“I have used one call for quite a few years now I have found the occasional cheaper provider on comparison sites but not with the level of cover that I receive from one call. Bearing that in mind they have always tried to match alternative providers”
“bought home insurance online line had a small problem when documentation came in,it was resolved with one email to the customer service Good Service So far”
“Kimberley was extremely helpful and supportive with her service explanations, I was very pleased to have been dealt with so professionally, a credit to the company.”
“I was looking for a better deal for my Home Insurance. One Call came up on the screen with a quote. I then received a call from one of their members of staff (AB6). She was very polite and dealt with any questions I had in a professional manner. The premium was also £580 cheaper than my currant insurer.”
“Just like to say that I payed more to come with your insurance because your young lady Layla was nice to chat to and was more helpful than the other insurance firm I phoned ,she had time to tell me what I was getting . Thank again
Steve Reigate”
